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Service Network - Managing Innovation Masterclass

Date - Oct 11, 2017
Time - 08:30 – 16:30
Venue - RTC North Colima Avenue Sunderland SR5 3XB
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This is a one day strategy session to encourage companies to develop their business models to enable effective management of the innovation process.


  • Introduction to Business Model Canvas - a tool used to map key operations for your business.
  • Developing a good Value Proposition - introduction to a process that helps you to capture value in your products and services.
  • Managing the innovation process - introduction to a range of tools to support the management of your company's processes.


Business Model Canvas and Value Proposition

  • 8:15 Tea/Coffee/Pastries on arrival
  • 8:30 Registration and Networking
  • 9:00 Welcome and Introductions
  • 9:15 Introduction to Business Model Canvas
  • 10:30 Coffee break
  • 10:45 Customer Pains and Gains
  • 11:15 Developing the Value Proposition
  • 12:15 Lunch

Managing the Innovation Process ‘people and projects’

  • 13.00 The Five Whys
  • 13:45 Management and Focus
  • 14:45 Coffee Break
  • 15:00 The Impact on People (situational leadership)
  • 16:00 The Impact on People (collaboration and partnering)
  • 16.30 Summary and Close

Please note agenda is subject to change

The event is free to members of Service Network and non-members can attend for £50+VAT (&fees).

To find out more about becoming a member of Service Network visit the membership page or contact the team on 0191 516 4400 or info@service-network.co.uk. For a limited period of time non-members paying to attend an event and wishing to join Service Network will have the event cost (£50) deducted from their annual membership fee.